Shipping and Delivery Policy
All packaging is produced based on approved artwork and order details. This Shipping & Delivery Policy explains production schedules, shipping options, delivery estimates, and essential information for domestic and international orders. Serving thousands of clients, Custombox Depot offers flexible shipping solutions to match both urgency and budget.
Production Timeline
All orders are produced after final artwork approval.
Typical production timelines:
- Cardstock packaging: 3 to 4 working days
- Rigid box packaging: 7 to 10 working days
Production timelines may vary depending on order quantity, box style, materials, finishing options, and artwork readiness.
Digital Proof & Production Start
Every order includes a digital proof for customer approval.
Once the final proof is approved:
- The order moves into production within a short timeframe
- Any changes requested after approval may require a full reprint at the customer’s expense
For select large or premium orders, physical samples may be available upon request. These may take up to 10 working days, depending on timelines.
Shipping Coverage
Custombox Depot provides reliable worldwide shipping across:
- United States
- Canada
- UK
- Ireland
- Europe
- Middle EastAsia
- Australia
- Other international regions
Shipping availability may vary based on destination and import regulations.
Shipping Carriers
We partner with trusted global carriers, including:
- DHL
- FedEx
- UPS
Carrier selection depends on shipment size, weight, destination, and selected shipping method.
Shipping Options & Delivery Timeframes
All shipping timelines begin after production is completed and are estimated in working days.
1. Express Shipping
Estimated delivery: 7 to 10 working days
Best for urgent orders requiring faster turnaround.
2. Standard Shipping
Estimated delivery: 15 to 20 working days
Most popular option balancing cost and speed.
3. Cost Saver Shipping
Estimated delivery: 45 to 55 working days
Ideal for bulk orders focused on cost efficiency.
Total Delivery Time
Total delivery time is calculated as:
Production Time + Shipping Time
Final timelines may vary depending on order complexity, shipping destination, customs processing, and carrier schedules.
Customs, Duties & Taxes
For international shipments:
- Duties and taxes are determined by the destination country
- These charges are not included unless specified
- Customers are responsible for all applicable customs fees
Customs delays are beyond our control.
Shipping Address Responsibility
Customers must provide accurate shipping details.
Custombox Depot is not responsible for:
- Delays due to incorrect or incomplete addresses
- Failed deliveries caused by inaccurate information
Reshipment due to address errors may incur additional charges.
Shipping Damage & Delivery Issues
Inspect your shipment upon delivery.
If damage occurs:
- Report within 7 days of delivery
- Provide photos of:
Outer cartons
Internal packaging
Damaged items
This helps us process claims efficiently.
Partial Shipments
Large or bulk orders may be shipped in multiple packages. Tracking details will be shared accordingly.
Delays & Force Majeure
Custombox Depot is not liable for delays caused by:
- Customs clearance issues
- Carrier disruptions
- Weather conditions
- Natural disasters
- Strikes or logistical interruptions
We will communicate proactively in case of delays.
Contact Information
For shipping-related inquiries:
Phone: 888-908-3029
Email: sales@customboxdepot.com
Address: 615 Creekside Dr, Little Elm, TX 75068
Related Policies
For more details, please review: